You can downgrade your plan using the Upgrade button in the Admin Dashboard. 

NOTE: If you are on a legacy plan, the user interface may not be the same as outlined here but the process should be similar and located within the Upgrade section.

  1. Log in to your account using the PubNub Admin Dashboard
  2. Select the App and then Key Set that you want to downgrade
  3. Select the Upgrade button at the top right of dashboard page
  4. Click the Free plan panel - a form dialog is displayed
  5. Fill out the form and click the Send button

A support ticket will be created and our Billing department will process the request as soon as possible (typically within 2 business days).

Downgrade Key Request