Are push notifications always received by a mobile device?

There are several reasons for not receiving a push notification on a mobile device:

• Incorrect or non-registered PEM Key from Apple - you can test the validity of your push certificate using a command line tool
• Invalid push notification payload published as a message
• In particular, valid APN payload cannot exceed 2KB and 4KB for a GCM payload
• User disabled the receipt of push notifications for the app
• Device unreachable by mobile push service within expiry window (1 hr for APN)
• Running app was designed to handle notifications silently
• Using an outdated PubNub SDK library
• The device is not yet registered for push notifications on the channel you publish to
  • Verify that the channel is registered to the device using this query: http://pubsub.pubnub.com/v2/push/sub-key/[sub-key]/devices/[device]

You can perform some high level debugging of push notification issues. Add a "pn_debug":true to your message payload, as follows:

{
    "pn_apns": {
        "aps": {
            "alert": "foo"
        },
    }
    "pn_debug": true
}

Then if you subscribe to the channel-pndebug you will see some debug info. In other words, if channel name is foo you can use the Dev Console https://www.pubnub.com/docs/console/ to subscribe to foo-pndebug to see any resulting push notification debug messages.

Example messages

• "Devices found for ['mpns'] push notification"
• "Invalid APNS notification format"
• "Invalid GCM notification format"